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Přívěsek Swarovski Krystal De Art 24mm

Přívěsek Krystal SWAROVSKI De Art 24mm Silver night. Prodej krystalů od...

Přívěsek Swarovski Krystal Blue AB Octagon 14mm

Přívěsek Krystal SWAROVSKI Octagon 14mm Crystal Blue AB. Prodej krystalů od...

Přívěsek Swarovski Krystal AB Column 20mm

Přívěsek Krystal SWAROVSKI Column 20mm Crystal AB. Prodej krystalů od...

Přívěsek Swarovski Krystal Cal Divoké Srdce 17mm

Přívěsek Krystal SWAROVSKI ve tvaru srdce o průměru 17mm...


Help - FAQ
Please choose from one of the topics below:

    E-shop and Products

  1. Stock and delivery time
    For each product is shown availability and the stocks.
    Dispatch orders is every Tuesday and Thursday, but in case of another request for delivery, we will try to satisfy your needs.
    For more information about shipment and payment You will also find in the information on the top menu: Shipping Info.
  2. Production and Wholesale

    For more information about the production or wholesale registration, please visit page Wholesale.
  3. Do you need a advice?
    If you have any questions, problems or comments, please contact us.
    For questions about the particular product from our e-shop, you can use the form which is accessible after logging in the description of each product.

    Reward Point Program

  4. What is the Reward Point Program?
    To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

    Our Reward Point Program is as simple as it sounds. While shopping at Šperky Oblečení you will earn Shopping Points for the money you spend.
    Once earned, you'll be able to use those points to pay for future purchases at Šperky Oblečení.

    The Reward Point Program began on Tuesday 23 September, 2014 . All purchases made after that date will earn points.
  5. How does the Program work?
    You can earn the points several ways (see topics below). The most common way is to get points for your orders. When an order is placed, the total amount* of the order will be used to calculate the amount of points earned.
    All points and their value are listed in your Shopping Points account .

    You must login to your account in order to view the status of your points.

    During the checkout procces you'll be able to pay for your order with your points balance.

    * in most cases shipping fees and taxes excluded.

  6. Points and Values
    Currently, for every 1,00Kč spent at Šperky Oblečení you'll earn 1
    For example:
              Product Cost:  100,00Kč
              Value of Points Earned:  10,00Kč

    Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

    Last updated: Sunday 14 April, 2013

  7. Redeeming Shopping Points
    If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Šperky Oblečení.
    During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
    Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
  8. Minimum Points Required
    Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Tuesday 30 April, 2013

  9. Minimum Purchase Amount Required
    Currently, no Minimum Purchase Amount required to redeem your points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Sunday 14 April, 2013

  10. Maximum Points Redemptions allowed per order
    A maximum of 10,000 points (1.000,00Kč) is allowed to redeem per order.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Tuesday 30 April, 2013

  11. Will I earn points for shipping fees?
    No. When calculating the amount of points earned, the shipping fees are excluded.

    Last updated Sunday 14 April, 2013

  12. Will I earn points for tax fees?
    No. When calculating the amount of points earned, the taxes are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Sunday 12 May, 2013

  13. Will I earn points for discounted products?
    No. When calculating the amount of points earned, all items which have been discounted are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Thursday 25 April, 2013

  14. Will I earn points when purchases paid with points?
    Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Sunday 14 April, 2013

  15. Earning Referral Points
    "Word-of-mouth" advertising is the most powerful form of advertising there is.
    Referral Points is based on the idea that we should both benefit from your referrals.
    When referred friend place an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code . Your Referral code is your registered email address with us.
    When we receive your referred friends order, we will reward your Points account with 100 points .
    The more first time orders we receive from your referrals, the more reward points you will receive.

    Please note, that if your recommended customer will cancel or return his order, we will remove the points from your account. It is not allowed to recommend yourself or create new customer accounts with the same registration information (name, address, phone, etc.) Such negotiations we would take as abuse of this program and we will also remove the loaded points from your account.

    Last updated: Thursday 25 April, 2013

  16. Earning Points While writing a Products Review
    "Writing Review is ego boost knowing others read your opinions, and maybe even take your advice."
    Sharing Your Product Reviews will assist us to continually improve our offers and service to you as well as helps others to choose the right products.
    We would like to thank you for helpful review that you gave us, therefore for every quality review, we will reward your Points account with 1,00Kč worth of points .

    Your Review must meet all of the following conditions:
    • Reviews must be focused and concise on the product under review.
    • Reviews should not duplicate content already published.
    • Be truthful and objective.
    • Reviews should not include posts that have spam, commercial or advertising content or links.
    • Reviews should not abuse, harass, or threaten another's personal safety .
    Šperky Oblečení reserves the right to refuse or remove any review that does not comply with above conditions.
    Šperky Oblečení staff reserves the right to correct misspelled words, grammatical errors.
    Šperky Oblečení is not responsible or liable in any way for ratings and reviews posted by its customers.
    Šperky Oblečení reserves the right to remove in case of misuse of customer points. For misuse, in addition to above conditions also regarded ag. copying the same or nonsensical text in reviews of other products in order get more points.

    Last updated: Thursday 25 April, 2013

  17. Products Restrictions
    Currently, no restrictions apply to what items may be purchased using your points balance.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Wednesday 19 June, 2013

  18. Products on sale Restrictions
    Currently, no restrictions apply to the kind of items which may be purchased using your points balance.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Sunday 14 April, 2013

  19. Conditions of Use
    • Shopping Points are only available to registered Šperky Oblečení member's. For wholesale customers, is not payment of reward points allowed.
    • Points are non-refundable and can't be transferred between member's.
    • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
    • Shopping Points will not be refunded for any cancelled order.
    • When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    • When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).
    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
  20. When Problems Occur
    For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
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